Order Changes, Shipping, & Returns
SHIPPING
We can ship to virtually any address in the world from one or more of Speed Industry, Inc authorized warehouses. Sometimes we drop-ship orders, but most orders ship directly from our main facility.
Most orders are processed within 24 hours for in-stock orders, except for weekends and holidays. If you place an order before 2 p.m. Pacific Standard Time (PST), it will ship out the same day if all items are in stock. Orders containing Special Order, Pre-Order, or Backordered stock can take longer to ship. Typically, you will be notified by phone or email in such cases. If you have a time-sensitive order, please call us at 702-202-1100 before placing your order to ensure there are no delays. We utilize FedEx, UPS, DHL, and USPS for deliveries. We are not responsible for any problems that may arise and shall not be held liable for any reasonable delay beyond our advertised estimated delivery timeframes. However, we will do our best to assist you and ensure you get your order!
All orders over $300.00 are shipped signature required. If you are unable to sign for your package, we can ship your order to the carrier’s holding facility.
Selecting the “FREE SHIPPING” option DOES NOT delay your order processing or shipping. Items will ship via normal ground service. FREE SHIPPING ONLY APPLIES TO THE CONTINENTAL UNITED STATES. There are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option you choose. Shipments to HI, AK, PR, APOs, Guam, & Virgin Islands may require extra shipping charges and you will be contacted for payment of additional shipping charges which we will calculate and pass along to your order.
Please note that oil/fluids/batteries cannot be expedited.
INTERNATIONAL ORDERS
Please visit the International Orders page.
SPECIAL ORDER PRODUCTS
Products are considered special orders if they are not normally stocked items. These items will require a 20% deposit. Once this deposit is received, you have agreed to order the special order item and the deposit becomes non-refundable. Special order items cannot be returned or resold. Cancellations are not accepted on special order items. NO EXCEPTIONS. Please contact us if you have any questions about a special order product.
ORDER CHANGES/CANCELLATIONS
You may request a change to your order, provided that your order has not already been processed and/or shipped. Once the order ships, you will be responsible for restocking fees and shipping charges. Orders that have been shipped from any location cannot be changed or canceled and are classified as returns. Please refer to Returns or Exchanges if your order has already shipped.
If your order has shipped and you would like to change the delivery address, there will be a $25 fee, passed from the shipping carrier to you. Please understand that there is no guarantee that the address change will be successful, even though we submit the request. We recommend you triple-check your address before placing your order, as we process orders as quickly as possible and it's possible your order is already processed by the time you reach out to us.
Your order change or cancellation must be confirmed by a Speed Industry customer service representative that it has not shipped from any of our authorized warehouses. Once confirmed, you will be issued a credit or refund minus cancellation fees within 7 business days. WE DO NOT REFUND SHIPPING CHARGES.
Due to the cost of processing refunds, there will be a 10% cancellation/processing fee on all orders placed, but canceled before shipping, and could be subject to up to 25% depending on special order items. This is only fair if you ordered the parts but changed your mind. There are fees and time involved on our end. Don’t forget we price match and can change your order. We are very easy to work with - just tell us what's up so we can help!
APPLICATION/FITMENT ISSUES
Customers are responsible for checking the product application guide prior to ordering any product(s) to verify that the parts they have selected are appropriate for their vehicle. If you are unsure of the fitment for your vehicle, please reach out to our Customer Support Team PRIOR to placing your order.
If you wish to return a product that does not fit your vehicle and you feel that there is an error in our listing, please reach out to our Customer Support Team. Our Customer Support team will review your return request, investigate the cause of the fitment problem, and make any necessary corrections. In the event that we find an error on our website, we will provide a label for your return. All products must be new, and unused and must be in the original packaging, including labeling, manuals, hardware, etc.
Replacement orders will be shipped only to the address used on the original order.
REFUSED PACKAGES
Any orders that are returned as refused by the receiver or non-deliverable will be processed as a return in compliance with our standard return policy, subject to a 25% restocking fee. WE DO NOT REFUND SHIPPING CHARGES.
DAMAGES
Damaged product(s) must be claimed within 24 hours of delivery, as we have limited time to make a claim with the shipping company. If you receive a shipment and there is damage, please do the following:
Take photos of packaging (all sides, including interior)
Take photos of the product
Immediately send an email to Support@SpeedIndustry.com with your order number, the issue, and photos
Once we receive your email, we will contact the carrier to process a claim for damages. You will receive an email once the process is started. Please DO NOT send it back to the return address without written approval from Speed Industry and be sure to keep the product with its original packaging. The Customer Support Team will keep you aware of the claim status and provide you with additional instructions, if necessary. If this process is not followed, your claim will be denied.
LOST PACKAGES
Once we process your order, we hand it off to the shipping company. At this point, your order is the responsibility of the carrier and sometimes they misplace, misdeliver, or lose the package. If this happens, we will open a claim with the carrier on your behalf. These claims could take anywhere from 2-4 weeks to complete the investigation and provide a result. Sometimes the carrier ends up finding the package and completes the delivery. Because of this, we cannot issue refunds or replacements for lost packages until the carrier completes the investigation and declares the package as officially lost. We are determined to make sure you receive your order, so we will work with you and the carrier to come to a resolution. Please be aware, all lost package claims must be reported to us within 30 days, otherwise, we are unable to help.
RETURNS OR EXCHANGES
Please inspect items immediately when received. You may return most new, unopened items within 30 days of delivery. Items are subject to a restocking fee of up to 25%. Some products/brands are exempt from our return policy - please contact us first. If you wish to retain store credit, the restocking fee may be lowered. Please inquire for details. The shipping you paid for your order is non-refundable. If your order qualified and was shipped to you freight-free, the original shipping charge will be deducted from your refund.
In the event of a shipping error, we will review the situation and confirm the shipment was incorrect. If Speed Industry is at fault, we will be more than happy to issue you a return label for the incorrect item and ship out a replacement. Please note, that the replacement will not be sent out until we receive the original package and in good condition. Speed Industry will cover all shipping charges in this situation to make it right. We cannot, however, cover 3rd party charges such as labor charges associated with incorrect parts. Please double-check to make sure you received the correct item before taking them anywhere to have installed.
If you need to return or exchange an item, simply email us at Support@SpeedIndustry.com with your order number, part number in question, and detailed reason for wanting to return/exchange the product. We will then proceed to qualify your request. We'll notify you via e-mail of your refund/exchange once we've received and processed the returned item. All orders returned without prior authorization will be refused. Please understand we need to track any inbound shipments for the quickest processing of your return.
If you install or modify the item in any way, we will not accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.
ITEMS THAT CANNOT BE RETURNED
Custom Built or Special Order Items
Clearance and Discontinued Items
Items that have been installed/used/scratched/modified/altered
Electronics (Including anything that can be hooked up electronically incorrectly)
Turbo/Supercharger Kits
External body parts (Including body kits)
Mounted wheels and tires
Engine internals and valvetrain
Seats and other interior items
Fittings and Made-to-Order Lines
REFUNDS
Once you have received confirmation that you will be receiving a refund, it could take up to 5-7 business days for your refund to be processed. We send all refunds back to your original payment method and the time it takes to receive your money varies by payment method. If your original payment method is no longer available for any reason, store credit will be applied to your customer account.
All orders over 180 days old requesting a refund are eligible for store credit only. If your items are on pre-order or have an extended lead time, you have up to 180 days from the purchase date to receive a refund to the original payment source, otherwise, store credit will be the only method of refund. Store credit is good for 180 days from the date of issue for use.
